We always strive to provide and improve services to customer. One of the things we consistently do is by having seminars/trainings with the following topics:

1. Fundamental of Lubricants
2. Fundamental of Grease
3. Fundamental of Press Drawing Oil
4. Lube Oil Selection
5. Coolant Maintenance Program
6. Straight Cutting Oil
7. Topic by Customer Request.
8. Fundamental of Industrial Gear Oil

Sometimes lubricant trials are carried out to determine the performance of Idemitsu lubricants and provide solutions to consumer needs.

Laboratory facilities to test lubricants are available at Idemitsu Lube Techno Indonesia. The results of these tests are able to determine the feasibility of the lubricants and equipment used. This is done in order to provide the right solution to consumers.

For us, customer satisfaction is the priority. Therefore, we provide after-sales services such as checking the condition of lubricants periodically, draining, and others.

The exact calculations and proper analysis can help reduce operating costs for consumers. We do this through the value analysis method (a comparison method between what has been used and what will be used with the aim of reducing the use of costs).

By selecting a good and high-quality lubricant, consumers can reduce operating costs, such as longer replacement of spare parts, efficient use of electric power, longer lubricant life, and so on.

Management report that is submitted at the beginning of each year in the form of reviews of lubricant usage, service activities, after-sales service, as well as presentation of proposals for the current year.